shipping info
Your Order, On Its Way.
We work to process and deliver your orders as smoothly as possible. Here's everything you need to know about processing, shipping, tracking and delivery.
Order Processing
Orders are prepared and processed before being handed over to our shipping partner.
Secure Shipping
Orders are shipped through available delivery partners based on your location.
Order Tracking
Tracking details may be provided once your order has been dispatched.
1. Order Processing
After your order is successfully placed, it will be processed and prepared for shipment. Processing times may vary during weekends, holidays, sales or periods of high order volume.
2. Estimated Delivery
Estimated delivery times depend on your location, shipping method and courier availability. Any delivery timeframe shown during checkout or after ordering is an estimate and may be affected by circumstances outside our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. Shipping costs may vary depending on your order, delivery location and available shipping options.
4. Order Tracking
Once your order has been dispatched, tracking information may be sent to your registered email address or mobile number. Please allow some time for the courier's tracking system to update after dispatch.
5. Correct Shipping Information
Please ensure your name, complete delivery address, postal code and contact number are entered correctly when placing an order. Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.
6. Delivery Delays
While we aim to provide a smooth delivery experience, delays can occasionally occur due to courier operations, weather, holidays, high order volumes or other circumstances beyond our control. We appreciate your patience in such situations.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the courier may make another attempt or provide further instructions. Please keep your registered phone number available for delivery-related communication.
8. Damaged or Incorrect Order
If your order arrives damaged or you receive an incorrect item, please contact our customer support team as soon as possible. Include your order number along with clear photos or videos of the item and packaging so the issue can be reviewed.
9. Important Shipping Information
- Please provide a complete and accurate delivery address.
- Keep your registered phone number available during delivery.
- Track your shipment using the details provided after dispatch.
- Delivery timelines may vary depending on your location.
Need Help With Your Order?
If you have questions about shipping, tracking or delivery, contact us using the details available on our Contact Us page. Please include your order number so our team can assist you more efficiently.